At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role:
Develop reporting and monitoring for GCAs globally and regional focus customers.
Focus on complaints, documentation requests incl sustainability, audit planning and follow up of audit CAPA and timing, but also has a strong focus on implementation of customer requirements in IT systems.
We offer:
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
About you
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role:
Develop reporting and monitoring for GCAs globally and regional focus customers.
Focus on complaints, documentation requests incl sustainability, audit planning and follow up of audit CAPA and timing, but also has a strong focus on implementation of customer requirements in IT systems.
We offer:
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
,[Develop and maintain reports on KPIs and SLAs for GCAs globally and regional focus customers to be used for regional and global leadership teams, Reporting focus on complaints and customer documentation (CASE management) incl sustainability and follow up on SLA, Analyses case and complaint trends in close collaboration with Customer Service Manager, Customer Care and QA customer leads to define improvement areas regarding SLA, Manage audit timings, follow up of CAPA with the respective sites and develop reports on the findings for global share & learn sessions, Executes implementation of customer requirements into BC Quality Systems including inspection plans and certificate profiles based on request of Customer Documentation Officer, Review of certificate profiles and inspection plans for standardization, Supports the customer quality documentation officers to professional and timely answering the customer requirements and questions Requirements: Analytical skills Additionally: Sport Subscription, Private healthcare, Lunch card, Team Events, Annual bonus, Work-life balance, Life insurance, Discounts, Canteen, Bike parking, Playroom, Shower, Modern office, No dress code.