GBS SMB Support Specialist - Customer Onboarding (m/f/x)

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Opis Stanowiska

The GBS SMB Support Specialist provides essential administrative support to the UPS Sales Force in the United States, focusing on the onboarding of new customers. This role ensures a smooth and efficient onboarding experience, allowing Sales representatives to concentrate on strategic selling activities. The position plays a key role in enhancing sales effectiveness and delivering a best-in-class customer experience.

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Sprawdź swoją kolejną możliwość w organizacji z listy Fortune Global 500. Wyobraź sobie innowacyjne możliwości, poznaj naszą satysfakcjonującą kulturę i pracuj z utalentowanymi zespołami, które pomagają Ci stawać się lepszą wersją siebie każdego dnia. Wiemy, czego potrzeba, aby wprowadzić UPS w przyszłość – ludzi z wyjątkowym połączeniem umiejętności i pasji. Jeśli masz odpowiednie cechy i motywację, aby kierować sobą lub zespołami, istnieją stanowiska, dzięki którym rozwiniesz swoje umiejętności i wzniesiesz się na wyższy poziom.

His/Her Role Is To

• Support Sales Force in Customer Onboarding activities
• Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts if needed, follow up with requestor on work progress etc.)
• Ensuring best in class Customer Experience

We Expect From Applicants

• Fluent in English (written and spoken)
• Excellent interpersonal, written and verbal communication skills
• High competency with MS Office
• Organized, flexible with attention devoted to timelines and quality of task performed
• Team player but able to work independently
• Ability to understand customer situation and requirements as well as UPS needs
• Positive attitude
• Available to work during US business hours (2 PM – 10 PM CET)
• At least 6 months employment track at current position in UPS (for internal candidates only)

Benefits

• Stable employment based on an employment contract
• Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits)
• Wellbeing program – access to a platform of emotional support and coaching for our employees and their families
• Access to a training platform enabling the development of various competences
• Full training and support of the team after the implementation period
• Equipment for work
• Gaining valuable professional experience in an international environment
• Using foreign language in daily business contacts
• Employee referral program
• Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.)

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

Typ Pracownika Etatowego: Stały

UPS dokłada wszelkich starań, aby zapewnić miejsce pracy wolne od dyskryminacji, nękania i działań odwetowych.

Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

Truck Transportation

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