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Project Manager - E-sports Transcriptions

About Us: At Lionbridge Gaming, we bridge the gap between global gamers and leading game studios. We are dedicated to ensuring high-quality interactions and seamless project execution within the gaming industry.

Role Overview: We are looking for a seasoned Project Manager to oversee the transcription of player interviews during e-sports tournaments. The role involves managing a team of freelance transcriptionists and project coordinators, maintaining client relationships, monitoring and reporting on project outcomes, and integrating AI to boost efficiency. If you have a solid background in project management, a passion for gaming, and a talent for process improvement, we want to hear from you.

Responsibilities:

Project Management:

• Supervise the reception of transcription tasks from clients, allocate these tasks to the appropriate freelance team members, and ensure timely completion and delivery.
• Oversee the recruitment, qualification, and coordination of freelance transcriptioniststo meet project demands.
• Develop and manage coverage schedules for the transcription team, ensuring adequate staffing based on the specific conditions and timelines of each tournament.

Client Engagement:

• Serve as the main contact for clients, addressing their needs and ensuring they are satisfied with the services provided.
• Deliver regular performance updates and reports, including post-tournament analyses and Quarterly Business Reviews (QBRs).
• Inspire and lead the transcription team to meet project objectives.
• Conduct quality assessments and provide constructive feedback to enhance team performance.

Process Optimization:

• Lead the initiative to incorporate AI into the transcription workflow to increase productivity and lower costs.
• Continuously identify and implement opportunities for process improvements.

Data Management:

• Keep the community partners’ data up to date in the database.
• Monitor the quality of work produced by community partners and requalify resources based on performance data.

Qualifications:

• At least 3 years of experience in project management, ideally within the gaming and/or localization sector.
• In-depth knowledge of the e-sports and gaming industry.
• Strong interpersonal and negotiation abilities.
• Proficiency with project management software and Microsoft Office Suite.
• Experience in implementing AI in business processes is highly desirable.
• Proficient in English (minimum C1 level).

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