Functional Support Analyst - M/F/D

112_25000G1R-en

Obowiązki

• Active monitoring of the production to detect any incidents.
• Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders.
• Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency.
• Answering to the users’ requests by priority with a good level of explanation.
• Analyzing and finding solution to solve issues.
• Ensuring that documentation is up to date.
• Challenging the users’ requests if the request is not appropriate.
• Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production.
• Ensuring the Handover with other regions (France, India, North America)
• Performing sanity check for each release to production and raising an alert in case of issue.

Wymagania

• You have functional knowledge on supported tools and business products and technical knowledge on SQL.
• You are customer service oriented.
• You have analytical thinking & problem-solving skills.
• You have good communication skills (both written and verbal).
• You feel comfortable with multitasking.
• You have a continuous improvement mindset.
• You have interpersonal skills, and you are a team player.
• You communicate in English fluently. 

Oferujemy

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance.

Źródło: Societe Generale/Praca