Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application
Informing end users about application incidents and their resolution
Identifying recurring functional issues and proposing permanent solutions
Developing the documentation and contributing to a knowledge base of best practices
Performing release quality checks
Preparing reports for the operations teams, using SQL
Taking active participation in continuous improvement activities
Partnering with development teams to ensure timely resolution
Liaising with clients to investigate the incidents
requirements-expected :
Previous experience in back or middle office in structured finance
Strong knowledge of Loan IQ
Fluency in English, Polish or French will be a plus
Customer service oriented continuous improvement mindset
Excellent analytical & problem-solving skills
Interpersonal skills and Team player
Good communication skills and collaboration with colleagues from different professional and cultural backgrounds
Relational database & SQL querying knowledge or willingness to learn
offered :
Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
An active role in an international structure and the opportunity for growth
Access to educational platforms and language courses
Employment contract and stability
Competitive salary based on seniority and skills
Support in quick adaptation in the company
Extraordinary health package with extensive dental care
Hybrid work (3 office days per week) and one-time bonus for home office equipment
Even more benefits such as meal allowance, holiday fund, sports card and insurance
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
