Functional & Technical Trading Support Engineer – M/F/D

112_25000ARL-en

Obowiązki

• Providing daily support to local and global business users (Traders and Sales teams).
• Managing incidents, service requests, monitoring and deployment.
• Booking deals and ensuring smooth trade execution.
• Delivering training sessions on new features to end users.
• Maintaining and sharing knowledge bases and best practices with other regions.
• Efficiently communicating with users during production incidents.
• Following up with post-incident reviews and action plans.
• Collaborating closely with international support teams to ensure seamless service.
• Promoting and encouraging good production practices.
• Coordinating with deployment teams to roll out new application versions, including performing sanity checks after release.

Wymagania

• You have at least 3 years in a Support Front Office within a high-pressure, fast-paced environment, and you are motivated by delivering excellent service and keen on continuing to learn.
• You have a solid understanding of financial products and global markets activities.
• You are comfortable investigating issues in logs and performing root cause analysis.
• You have solid practical experience with Windows Server (log analysis, issue investigation), relational databases (Oracle / SQL Server), and Job scheduler (Autosys/Airflow). Knowledge on ElasticSearch/Kibana is a plus.
• You have strong interpersonal and communication skills, especially when managing incidents and user expectations under pressure.
• You are fluent in English (French is a plus).
• You are willing to work in shifts and open to occasional on-duty weekend work.

Oferujemy

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance.

Źródło: Societe Generale/Praca