FSSC Sub-Regional Business Partner

Business Partnership & Communication

• Act as a Trusted Advisor and primary FSSC partner for Country/Regional Finance Directors, representing service operations in strategic business reviews.

• Manage expectations and bridge the gap between regional strategy and operational constraints using business-relevant language.

Metrics Ownership & Performance Management

• Drive Service Excellence by continuously reviewing, adjusting, and presenting FSSC metrics (KPIs/SLAs) to internal and external stakeholders.

• Identify root causes of performance gaps and support teams in defining and implementing improvement actions.

• Ensure transparency through data-driven insights, ensuring that performance management is aligned with regional business priorities.

Scope & Service Understanding

• Ensure deep understanding of the FSSC service scope and align it with evolving client expectations.

• Identify opportunities for service optimization and support the evolution of the FSSC service model.

Cross-Functional Collaboration

• Work closely with other local and global supporting functions to ensure cohesive service delivery.

• Participate in global initiatives aimed at increasing overall organizational efficiency and customer satisfaction.

Process Optimization & Value Creation

• Facilitate workshops and drive Continuous Improvement projects that enhance both customer experience and operational scalability.

• Use a data-driven approach to measure and report the financial and operational impact of implemented changes.

Compliance, Risk & Control

• Ensure compliance with policies, procedures, internal controls, and audit requirements.

• Identify, assess, and mitigate operational and compliance risks; report breaches and manage incident logs.

Optional

• variety of development opportunities in an international working environment in a rapidly growing company from the SSC sector
• contract of employment
• Work in a hybrid model from our office in Katowice
• full initial training and constant support from the most experienced workers on every step of your career path
• package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program
• Employee dedicated parking spaces

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate library
• extra social benefits
• employee referral program
• charity initiatives
• extra leave

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.

• Thrive in a multinational environment, collaborating with colleagues from multiple continents.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.

SGS GLOBAL BUSINESS SERVICES EUROPE SP Z O O