Front Office Manager – ibis Styles Krakow Centrum - Kraków

Front Office Manager – ibis Styles Krakow Centrum

Kraków

Nazwa pozycji Front Office Manager – ibis Styles Krakow Centrum

Lokalizacja Kraków, Kraków, Lesser Poland Voivodeship, Polska

Firma ibis, ibis Styles, ibis budget

Dodano 13. 11. 2025

Informacje o stanowisku

Overview

Front Office Manager – ibis Styles Krakow Centrum

We are seeking a dynamic Front Office Manager to lead the Reception team at ibis Styles Krakow Centrum. In this key managerial role, you will provide strategic direction and foster a high-performing team. Your ability to build strong relationships, lead with purpose, and drive performance will be critical to your success.

Responsibilities

Supervise and mentor front desk staff to deliver seamless and high-quality service.
Manage reservations, check-ins, and check-outs accurately and efficiently.
Handle guest inquiries, requests, and complaints professionally and promptly.
Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
Maintain accurate guest records, financial transactions, and departmental reports.
Implement and uphold standard operating procedures and quality standards.
Conduct staff trainings, performance reviews, and shift scheduling.
Monitor and optimize front office processes, guest satisfaction, and financial performance.
Attract and retain top talent through active involvement in the recruitment and development process.

Qualifications

Proven experience as a Front Office Manager or similar role in the hospitality industry.
Strong leadership, communication, and interpersonal skills.
Proficient in using hotel management software (e.g., Opera) and MS Office applications.
Exceptional problem-solving, multitasking, and guest service capabilities.
Ability to work under pressure and adapt to fast-paced operational environments.
Strong relationship builder who can inspire and lead diverse teams.
Fluency in both Polish and English is mandatory.
Passionate about hospitality, sustainability, and delivering memorable guest experiences.
Hospitality-related education or professional certification is a plus.

About ibis Styles Krakow Centrum

A vibrant 3-star hotel with 259 rooms, located in the heart of Krakow. With a design that blends history and modernity, it’s an ideal spot for leisure and business travelers. The hotel offers a warm, energizing atmosphere perfect for both work and relaxation.