French-Speaking Customer Support Specialist
Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast‑growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
Key Responsibilities
- Deliver outstanding support in both French and English through voice and chat.
- Troubleshoot and resolve customer issues with professionalism and urgency.
- Build strong relationships by personalizing each interaction.
- Collaborate with your team to ensure consistent and high‑quality service.
- Share customer feedback and insights to help improve our processes.
What We’re Looking For
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution‑focused under pressure.
- Familiarity with E‑Commerce and CRM systems is a plus.
- Fluent in French and English.
Tech Requirements
- Personal computer or laptop with a minimum i5 processor.
- Stable internet connection with at least 15 Mbps upload and download speeds.
Perks And Benefits
- Competitive pay with annual performance reviews.
- Paid time off to support work‑life balance.
- Monthly health stipend.
- Performance bonuses based on KPIs.
- Permanent remote work setup.
Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results‑driven team.
