The Forms Governance Business Analyst shall provide excellent client service in partnership with various stakeholders by executing the two main processes assigned to the Team – Client communications and Document Management.
Responsibilities
- Maintenance of Bank’s documents inventory for various regions: periodic reviews and ad hoc requests.
- Updating electronic documents in central repository.
- Coordinating client communications sent by the Business.
- Working with the internal Business Requestors to understand background and context of requests to be executed and advising the most efficient solutions.
- Collecting and reviewing elements crucial for communication dispatch and forms uploads/updates (adherence to internal guidelines, clients’ distribution lists, approvals, etc.).
- Working with internal partners (e.g., technology) to solve ad‑hoc issues or enhance current functionalities.
- Proactively addressing any identified deficiencies – system errors, data gaps, etc.
- Getting involved in various projects and initiatives aiming to improve client experience.
- Sharing best practice and driving client‑centric solutions.
Qualifications
- Fluency in spoken and written English.
- Proficiency in Microsoft Office, especially MS Excel (pivot tables, lookups, IFs).
- Ability to understand new digital systems quickly.
- Ability to cope with ambiguity & change – high adaptability.
- Strong attention to details.
- Experience in working with various stakeholders.
- Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility.
- Pro‑active and self‑driven, showing initiative.
- Analytical mind with strong problem‑solving skills.
- Excellent verbal, written, and interpersonal skills.
- Good time management and organizational skills.
- Ability to prioritize and manage multiple deadlines.
- Degree educated, preferably in a Business Management discipline; however, exceptional candidates with other qualifications will be considered.
Benefits
- Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave.
- Award‑winning pension plan, multisport, holiday allowance.
- Private Medical Care Program, Group Life Insurance.
- Consideration for annual discretionary bonus.
- Employee Assistance Program.
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed.
- Flexible work arrangements to support you in managing work‑life balance.
- Career progression opportunities across geographies and business lines; Mentoring Programs.
- Socially active employee communities with diverse networking opportunities.
- By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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