(fluent Greek & English) Technical Support Consultant (remotely)

Be among the first 25 applicants (5 days ago)

Passionate about the world of tech? What if you had a chance to be a part of the worlds leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide exceptional customer support via emails, calls, and chats
• Troubleshoot technical issues and provide step‑by‑step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Improve customer support processes and procedures
• Maintain a high level of product knowledge
• Stay up to date with the product updates and changes

What you need to succeed in this role

• Native Greek and excellent English (C1 both spoken and written) – a must
• At least 1‑2 years of experience in customer support in a fast‑paced environment
• Strong problem‑solving and troubleshooting skills
• Attention to details
• Familiarity with CRM systems and basic technical support
• Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits and Perks

• Fixed schedule: Monday to Friday, 10 AM‑7 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• Benefits may vary depending on the terms of your engagement. Certain benefits and conditions may not apply to independent contractors. Specific terms will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, weve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Documentation & EEO Statement

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting

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