Technical Support Consultant (remote)

Fluent German & English. Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

What you will do:

• Provide exceptional customer support via emails, calls, and chats.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer inquiries.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions.
• Improve customer support processes and procedures.
• Maintain a high level of product knowledge.
• Stay up to date with product updates and changes.

What you need to succeed in this role:

• Excellent German (C2 level) and English, both spoken and written.
• At least 1–2 years of experience in customer support in a fast‑paced environment.
• Strong problem‑solving and troubleshooting skills.
• Attention to detail.
• Familiarity with CRM systems and basic technical support.
• Personal laptop or computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits and Perks:

• Fixed schedule: Monday to Friday, 10 AM–7 PM CET.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work‑life balance.
• Responsive management interested in your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.

Who we are:

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We serve clients in over 30 countries and speak more than 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support, expanding our global presence with 8 hubs around the world.

Send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.