Floor Manager

Miejsce pracy: Wrocław

Your responsibilities

Offering customers a high level of service through styling advice, product knowledge and store experience
Analysing selling information and working with the store manager to maximise the sales performance of your department
Leading a team of sales assistants to achieve excellent standards of service
Supporting recruitment and ensuring induction and training of new starters is carried out
Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
Overseeing store operations
Being a brand ambassador and providing the best experience for our customers
Stepping into the role of Store Manager in their absence

Our requirements

You understand what makes a great customer experience
Prior retail or customer-facing experience
Fluent in English and Polish languages
You enjoy creating a positive work environment and leading a team
You are results-focused & enjoy multitasking
You enjoy developing yourself & others
You contribute to building a well-functioning team and embrace different points of view
You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
You support others to grow by giving constructive feedback
You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
You are able to prioritise efficiently and adapt to sudden changes
You communicate clearly & concisely, actively listening to other perspectives
You see opportunities to improve everyday processes
Experience in driving sales through others

What we offer

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
fruits
corporate products and services at discounted prices
integration events
coffee / tea
drinks
leisure zone
employee referral program
platform for learning foreign languages

Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, youll take the lead in delivering exceptional service and operational excellence. Through your team, youll weave together a shopping journey thats genuine, personalised and always welcoming.

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.