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First Line Support Analyst with Dutch Miejsce pracy: Łódź Technologies we use Operating system Windows About the project Start your IT career with us — full training provided. If you speak Dutch and want to begin your path in IT (even if this is your first job or you’re returning to Poland after living abroad), this role is designed for you. We’ll set you up for success with structured onboarding, mentoring, and a clear growth path. Your responsibilities Handle incoming calls/emails and support end users with hardware, software, and basic network issues. Provide step-by-step solutions or use secure remote access to resolve problems. Log all cases in our service management system. Solve common issues independently and escalate complex cases to specialist teams. Deliver professional, timely service and keep users informed. Our requirements Dutch: B2 (you’ll use it daily) and English: B1 (tools & internal communication, clients). Curiosity for technology and willingness to learn new IT skills. Communication & teamwork mindset. Problem-solving attitude and good time management. Flexibility to work various shifts (24/7 model), hybrid. Optional Basic knowledge of Windows OS, MS Office, any customer service experience. What we offer Wellbeing & work–life balance: integration and passion-sharing events. Healthcare: private medical care. Benefits platform: shopping, cinema, sports, etc. Sports: co-funding for Multisport & OK system, b-active program. Learning & development: courses, certifications, expert communities, conferences. Special occasions: gift packages (Easter, Christmas, Children’s Day). Seniority appreciation: extra days off, jubilee gifts. Community: charity & eco initiatives. Performance bonus: additional monthly bonus based on results. Office presence: usually 2 days per month, flexible based on distance and team needs. Shifts: 24/7 rotation; schedules shared in advance. Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities integration events retirement pension plan preferential loans no dress code coffee / tea parking space for employees extra social benefits christmas gifts employee referral program opportunity to obtain permits and licenses charity initiatives extra leave global IT projects new technologies Mental health support Recruitment stages Screening with recruiter Interview - HR and technical part Feedback Who we especially welcome Graduates and students starting their first full-time role. Career changers moving into IT from other fields (customer service, hospitality, retail). Returnees to Poland — you bring valuable international perspective. People new to corporate work — we’ll onboard you step by step. Training & onboarding you’ll receive Service Desk foundations: ticketing, SLAs, prioritization, escalation. Technical basics: Windows, Office 365, user accounts, printers, VPN, Wi-Fi. Tools: ServiceNow/JIRA, remote desktop, documentation standards. Soft skills: communication with native speakers, working in a multicultural environment. Recruitment process Apply with your CV in English. One interview: - Language check (Dutch & English). - HR interview — motivation, fit, and expectations - Basics assessment — practical scenarios (we don’t expect advanced knowledge). Offer & onboarding. Atos Poland Global Services Sp. z o.o. Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: