Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
We are currently looking for a Financial Services Account Associate with English to support the Client Services team for our location in Poznan.
What you will be doing
- The telephone and written answers from every day to complex inquiries of our customers and consultants.
- Responding to our customers challenges and providing a solution.
- Compliance with quality standards, possible control function related to out KYC process.
- Verification of customer KYC documentation and, if necessary, corresponding post-verification.
- Escalation of difficult issues and complaint management.
- Participation in projects to implement the companys goals and improve certain processes.
What you bring
- 1-2 years of work experience in finance
- Experience in customer service – spoken and written
- Fluent in English (C1 level or higher) and good communication skills in written and spoken German would be a strong advantage
- Availability during our US work shift hours (starting at 1:00 PM, Monday-Friday) is essential for this role.
- A high degree of accuracy, quality and service orientation
- Independent and team-oriented work to achieve set deadlines
- Good organizational skills and high resilience without losing focus on the customer
What we offer
- Working in an innovative and flexible environment within an established global company
- Comprehensive onboarding process
- A good work-life balance
- Contract of employment
- Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
- Language courses
- On the job coaching and support
