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Financial Services Account Associate Specialist with German (temporary replacement contract)
  • Kórnik
Financial Services Account Associate Specialist with German (temporary replacement contract)
Kórnik, Kórnik, Greater Poland Voivodeship, Polska
FIS Technology Services Poland Sp. z o.o.
15. 3. 2025
Informacje o stanowisku

Financial Services Account Associate Specialist with German (temporary replacement contract)

Miejsce pracy: Poznań

Your responsibilities

  • The telephone and written answers from every day to complex inquiries of our customers and consultants.
  • Responding to our customers problems and finding solutions.
  • Compliance with quality standards, possible control function.
  • Verification of customer orders and, if necessary, corresponding post-processing.
  • Escalation of difficult issues and complaint management.
  • Participation in projects to implement the companys goals and improve certain processes.

Our requirements

  • 1-2 years of experience Work experience in finance
  • Experience in customer service – spoken and written
  • Languages: Fluent German (at least C1) and good communication skills in written and spoken English
  • A high degree of accuracy, quality and service orientation
  • Independent and team-oriented work to achieve set deadlines
  • Good organizational skills and high resilience without losing focus on the customer

What we offer

  • Working in an innovative and flexible environment within an established global company
  • Convenient office location (Warsaw, Wrocław, Poznań)
  • Possibility to work partially remotely
  • Comprehensive onboarding process
  • A good work-life balance
  • Contract of employment
  • Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
  • Language courses
  • On the job coaching and support

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • fruits
  • integration events
  • corporate gym
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • drinks
  • parking space for employees
  • leisure zone
  • pre-paid cards
  • charity initiatives

Recruitment stages

  • Interview with Recruiter
  • Interview with Manager
  • Contract signing

FIS Technology Services Poland Sp. z o.o.

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

We are currently looking for a Financial Services Account Associate Specialist with German to support the Client Services team for our location in Poznan for replacement contract.

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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