Daily monitoring and data integrity checks for the suite of financial systems
System administration and support for other financial systems including Elite 3E, Intapp Time, Emburse, Enable (ERM). Analysing data feeds in Integration Builder to ensure accurate system integration.
Handling missing time queries from both Legal Service and Business Service colleagues
Administering system access control and configuring system security
Proactively respond to queries and requests via email, telephone, and Fresh Helpdesk ITSM
Undertaking system Month End process as part of a rostered team
Support with the development of system and process enhancements and upgrades
Support with a variety of testing activity to ensure quality control
Liaising with software vendor and managing escalation of issues and working with them where required.
Effective and timely status reports to line management
Assist with process documentation and instructions to ensure compliance and best practice
The Successful Applicant
3+ years experience working within a Finance, IT or professional services technical support team
strong organizational skills with the ability to manage and prioritise multiple activities
Strong experience and knowledge of various financial systems.
Demonstrated the ability to work in a support model (technical and/or business)
Skilled in identifying and implementing innovation and improvements in service delivery
Customer focused, flexible, results driven and used to operating in a period of change
Excellent communication skills
Strong analytical skills and attention to detail
Excellent organisational and project management skills
Demonstrate can do attitude to problem solving
Willingness to develop new skills in wide range of technology
