Informacje o stanowisku
About our Client
For our client, Kempower-a Finnish company creating the most user‑friendly, scalable, and smart DC fast‑charging solutions for all electric vehicles-we are building a new Finance Service Center in Kraków. We are currently looking for talented professionals who would like to join this newly established financial hub and contribute to Kempower’s dynamic growth.
Job Purpose
The role is responsible for overseeing the delivery of all services within the SSC scope, ensuring excellent customer service in alignment with the SSC’s vision, goals, and performance standards. It includes managing customer relationships by establishing credibility, fostering trust, and building strong, long‑term partnerships with both SSC stakeholders and external vendors. Additionally, the role acts as a line manager for Team Leads, providing supervision, guidance, and support to ensure high‑quality service delivery and continuous improvement.
Scope of Duties / Responsibilities
- Ensures delivery and development of SSC services, meeting SLAs, KPIs, and customer satisfaction goals.
- Manages budget, cost efficiency, and delivers measurable value (cost savings, productivity improvements).
- Handles service issues, incidents, and escalations with minimal business impact.
- Prepares and communicates service performance reports to senior management and clients.
- Maintains strong customer and vendor relationships, resolving operational disputes as needed.
- Ensures compliance with audit, regulatory, and internal standards, managing operational risks.
- Drives continuous improvement initiatives to enhance service quality, efficiency, and cost control.
- Acts as the main point of contact for service delivery, overseeing communication and client relationships.
- Supports onboarding and transition of new services, including post‑implementation reviews.
Requirements:
- 5+ years of experience in service management, operations, or business process outsourcing, ideally including team leadership or managerial responsibilities.
- Proven track record of delivering services in line with SLAs and customer satisfaction targets.
- Strong knowledge and hands‑on experience across finance processes.
- Experience in managing and developing client relationships.
- Fluent English, both spoken and written.
- Ability to build strong, trust‑based relationships with clients and internal stakeholders.
- Capability to foster a culture of performance, accountability, and continuous improvement.
Offer:
- Hybrid model of work (2/3 days per week in the office)
- Contract of employment
- Annual bonus
- Private medical care
- Life insurance
- Sport card
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
Praca KrakówManager KrakówContent Manager KrakówAccount manager KrakówProject Manager KrakówProduct manager KrakówHR Manager KrakówKey Account Manager KrakówBusiness Development Manager KrakówKraków - Oferty pracy w okolicznych lokalizacjach
