Essential Job Functions – Responsibilities

• Ensure safety quality standards are maintained including industry safety practices established by customer
• Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
• Provide “on‑time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
• Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
• Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
• Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.
• Maintain accurate levels of “trunk” inventory
• Comply with all ISO established procedures, which includes maintaining up‑to‑date ISO 9001 documentation
• Additional duties as assigned

Education – Experience – Qualifications

• Bachelor’s degree in electronics, maintenance, or instrumentation or equivalent combination of education and experience required
• Prior technical support or field service engineer experience preferred
• Must be fluent in English
• Must be able and willing to travel, including up to 80% in personal vehicle
• Must have prior work experience in electronics, computer science or related field
• Microsoft Office Experience – Excel, Word and Outlook
• Prior experience with software – Windows, database management, networking, etc.
• Demonstrated effective communication skills: written oral and inter‑personal skills
• Demonstrated self‑motivation and self‑discipline traits
• Excellent interpersonal skills needed to deal with a wide range of individuals
• Located in cities of Poznan, Legnica, Wroclaw, Bydgoszcz, Lodz, or Szczecin

Physical Demands

Good level of fitness is required. This position requires frequent travel, standing, walking, stooping, and kneeling. There is often lifting and carrying of materials up to 50 pounds. Average vision and hearing is sufficient.

Work Environment Characteristics

The environmental conditions of this job include working near moving mechanical parts, caustic chemicals, fumes or airborne particles, and moderate noise levels.

Qualifications

Prior experience with software – Windows, database management, networking, etc.

Skills

Required

Communication

Advanced

Microsoft Office

Intermediate

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well.

Motivations

Required

Self‑Starter

Inspired to perform without outside help.

Education

Required

Bachelors or better in Electronics Engineering Technology or related field.

Experience

Required

Prior experience with software – Windows, database management, networking, etc.

Must have prior work experience in electronics, computer science or related field.

Preferred

Prior technical support or field service engineer experience preferred.