Job Description

Overview

We’re looking for a Field Service Engineer who installs production printers (ImagePress & VarioPrint) products and trains the customer’s operators. We are looking for people from Poznań and Warsaw.

Responsibilities

• Installs production printers (ImagePress & VarioPrint) products and trains the customer’s operators.
• Provides preventive maintenance to ensure OCE & Canon products perform at optimal efficiency.
• Identifies problems and completes on-site repairs including tests.
• Escalates unresolved problems according to predefined services procedures.
• Participates in keeping a positive relationship with the customer.
• Manages tools and time in an efficient way.
• Maintains a sufficient inventory of parts and materials for on-site service.
• Works effectively in a small team.
• Identifies and communicates new sales opportunities.

Qualifications

• Knowledge of electromechanical systems and relevant IT experience.
• Good interpersonal communication skills – verbal and written in Polish (fluent) and English.
• Previous field service experience in fixing electrical/mechanical/IT issues – preferably print industry related.
• Aches customer satisfaction and loyalty.
• Exercises proper reasoning and judgement.
• Acts cost effectively.
• Maintains a valid driver’s licence.

Act as a Team Player, Create Solutions to Problems, Drive for Results, Focus on the Customer, Take Ownership and Accountability.

About Us

At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.

As the national sales organization Canon Polska, we are part of the broader 4CE cluster (CZ, SK, PL, HU) and the EMEA region, responsible for the sales and distribution of Canon products and services within Poland. With over 30 years of local presence – and thanks to the professionalism and loyalty of our experienced employees – we understand the dynamics of the local market. Our success is built on understanding customer needs and ensuring their satisfaction.

We take pride in our diverse and inclusive culture and in our Kyosei philosophy – living and working together for the common good.

Benefits

• Become part of a team of professionals who are proud of their brand and believe in the power of collaboration
• Enjoy friendly company culture and working atmosphere
• Benefit from flexible working hours and other benefits
• Grow your talent – we offer educational programs, training, and space to develop in what you love
• Work in a respectful company that values sustainability, inclusion, and personal growth

If you value such working environment and are ready to be part of it and co-creator – we’d love to hear from you!

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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