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We are looking for a Field Service Associate / Field Service Engineer to strengthen our team and who would be responsible for providing technical support to our customers in whole Poland. As a Field Service Associate / Field Service Engineer you will be actively involved in engaging our customers with keeping an excellent service level and a proactive approach preventing and resolving technical problems. Working as part of our Polish and CE Biosciences Service Team.

About the role

• Preferred location: West Poland, Greater Poland Voivodeship.

Main Responsibilities Will Include

• Be responsible for optimizing customer satisfaction, solving problems and ensuring long‑term stability.
• Install/uninstall and service BD Biosciences instruments and provide remote and on‑site support to BD customers in line with SLAs. Perform instrument failure analysis, screening and follow‑up to continuously improve reliability.
• Prioritization, planning and execution of your activities according to the processes and the defined customer service level agreements. Plan and schedule preventive maintenance and corrective technical support.
• Relocate and certify (IQ and OQ) instruments as per customer needs.
• Maintain spare parts inventory (car stock) at an appropriate level and personal tools for the successful execution of your tasks.
• Comply with all quality and safety regulations as required by BD and the customer service level agreements.
• Documentation and maintenance of all relevant data in the BD Service Management systems to ensure optimal data accuracy and high‑quality customer reporting.
• Promote service contract, in cooperation with your sales colleagues, you will inform our customers about our range of technical services – such as maintenance contracts.
• Be involved in establishing and expanding long‑term and good customer contacts.

About You

• Bachelor’s degree education/study in a technical field (preferably specialized in Biomedical or Electronic or Mechanical).
• Experience as a field service engineer in high‑tech medical devices or related fields of high technology will be an added advantage.
• Fluent Polish, preferred as native language. Very good communication skills in English.
• Nice to have good knowledge of computers, networking, electronics, precision mechanics and ideally some initial knowledge of flow cytometry.
• Very good self‑organization, strong time management and prioritization of work. Efficient, pragmatic and solution‑oriented working style.
• Flexibility and adaptability for changing work environment.
• High social competence combined with a pronounced willingness to help.
• Strong communication skills, ability to work in a team and a high level of commitment and personal responsibility.
• High willingness to travel through Poland and occasionally in Central Europe region.
• A valid European class B driving license.

Required Skills

Communication, Customer Contacts, Customer Satisfaction, Field Services, Technical Support

Salary Range Information

zł97,600.00 - zł148,825.00 PLN Annual

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industries: Biotechnology Research, Medical Equipment Manufacturing, and Research Services

Equal Opportunity Employer Statement

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.

Click on apply if this sounds like you!

At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.