External Stakeholder Engagement (ESE) Sr Analyst – Portuguese Speaking

Location: Warsaw, Mazowieckie, Poland Compensation: PLN8,000.00-PLN10,000.00

About This Role

As an External Stakeholder Engagement (ESE) Sr Analyst, you will play a pivotal role within the GBS ESE and Sponsorship team. Your primary responsibility will be to manage and provide operational guidance for external stakeholder engagements and sponsorship requests, ensuring they are executed efficiently and on time. You will act as the subject matter expert for the ESE tool, supporting Engagement Owners (EO) and Sponsorship Owners (SO) through the entire process, from submission to closure. By maintaining electronic records and ensuring timely transaction completion, you will contribute significantly to the smooth execution of our stakeholder and sponsorship activities. As part of the team, you will also support compliance with internal processes and policies, acting as a liaison between various departments to solve routine problems and enhance process effectiveness.

What You’ll Do

• Perform structured work assignments related to job discipline and use existing procedures and guidelines to solve routine problems.
• Support Engagement Owner (EO) with the end-to-end process within the ESE tool from submission of engagement through to closure.
• Provide operational guidance and administrative support to ensure on-time execution of external stakeholder engagements.
• Support Sponsorship Owner (SO) with the end-to-end process within the SGG tool.
• Serve as the subject matter expert and primary contact for all Biogen engagement and sponsorship owners and other employees involved in the ESE and SGG process.
• Maintain electronic records, follow up on outstanding items and ensure timely completion of transactions.
• Resolve problems in straightforward situations, analyze possible solutions using technical experience and judgment and precedents.
• Seek guidelines and direction from more senior level roles in non-standard situations.
• Explain factual, sometimes complex information to others in straightforward situations.
• Be responsible for GBS process related documentation (e.g., Work Instructions, job aids, quick cards) and training of new joiners.
• Conduct routine operational meetings with internal Business Partners.
• Report and monitor KPIs and metrics for ESE and Sponsorship processes, ensuring alignment with established SLA.
• Report and analyze the root cause of incidents related to ESE and Sponsorship processes, propose and implement mitigation actions.
• Support continuous improvement for ESE and Sponsorship processes.
• Support transition of ESE and Sponsorship processes from other markets into GBS.
• Support/back-up other countries transitioned to GBS in processing ESE and Sponsorship requests.

Who You Are

You are a detail-oriented individual with a strong ability to manage multiple tasks in a fast-paced environment. Your excellent communication skills in both English and Portuguese allow you to effectively collaborate with cross-functional teams and international colleagues. You have a knack for problem-solving, using your technical experience and judgment to navigate straightforward situations. Your proactive approach to seeking guidance in non-standard situations makes you a valuable team player. You are organized and capable of handling deadlines and priorities with ease.

Please note that this role requires a holder of work permit & residency in Poland.

Required Skills

• University degree or equivalent combination of education and experience.
• At least 2 years of experience in a fast-paced administrative or operational role.
• Excellent verbal and written communication skills in English and Portuguese.
• Strong customer service and organizational skills.
• Experience with workflow programs and proficiency in MS Office tools.

Preferred Skills

• Experience working in Pharma/Biotech or in a shared service environment.
• Knowledge of external stakeholder engagement and sponsorship processes.
• Familiarity with Oracle, iProcurement, Veeva, and DocuSign.

About Biogen Poland

Our Warsaw office is a complex hub for local, regional and global roles. Regardless of our role and reporting line, we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe.

About Global Business Services (GBS)

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen.

Job Level

Professional

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.