Process customer orders through all stages, including return authorizations and credit note requests, accurately and on time in the relevant ERP system

Manage customer queries and communication with indirect customers across Europe and Export markets to ensure successful dispatch of deliveries

Ensure export orders are dispatched with appropriate checks completed, including registrations and correct export documentation for the destination country

Collaborate with internal stakeholders to resolve issues and ensure timely deliveries

Prioritize workload and organize your time effectively to meet deadlines and respond to enquiries promptly or escalate when appropriate

Process customer invoices in line with procedures, ensuring fast and accurate turnaround

Support additional administrative tasks related to the order-to-cash cycle as assigned by the manager