Expert for Direct channel sales (UNIQA Insurance Group)

4566136

Obowiązki

• Development and implementation of our group-wide business strategy
• Independent management of cross-functional, strategically relevant projects
• Work in diverse corporate projects with high strategic relevance (such as the transformation and optimization of the product portfolio or the business and IT transformation of UNIQA INT)
• Proactive identification of improvement potential and implementation of transformation strategies
• Further development of our internal capabilities using your strategy consulting toolkit
• Learning and growing in a strong team of highly motivated former consultants
• Driving execution of Direct channels expansion strategy – overseeing and monitoring the rollout of new Direct capabilities strategies and enhancement in local markets            
• Optimizing digital sales processes – defining and sharing the best-in-class strategies for digital customer engagement, sales conversion and service efficiency                                                        
• Becoming a topic expert in digital best practices – researching and applying industry-leading tools, technologies, and processes to drive the continuous improvement                                       
• Enhancing automation and improving customer experience – identifying opportunities to improve self-service capabilities, call center efficiency and overall digital journeys                             
• International exposure and collaborating across functions – working with local teams, IT, marketing and operations to ensure digital strategies are effectively implemented and scaled
• Tracking and analyzing performance – leveraging data insights to refine strategies, optimize conversion rates, and improve digital customer engagement

Wymagania

• Excellent degree from a leading university or business school
• At least Bachelor degree in Business or a comparable field of study
• At least two years of professional experience in strategy consulting, management consultancy, or corporate strategy
• Experience in an international environment or in working with international teams is an advantage
• Experience in digital sales and service channels, with extensive understanding of website conversion optimization, self-service tools and call center operations
• Analytical, data-driven and comfortable using insights to improve digital channel performance and customer experience, with strong ability to interpret KPIs, competitor benchmarks, and market trends to inform decision-making
• Strategic and hands-on thinker, who can balance long-term vision with execution and continuous optimization
• Collaborative, influential and able to work across teams and influence decision-making in a complex, multinational environment
• Passionate about innovation, always looking for ways to push digital boundaries and drive new efficiencies
• Confident presentation at expert and top management levels
• Ability to work in a team, high level of commitment, ownership and initiative
• High level of commitment and independence, as well as self-motivation for further development
• Ability to recognize complex relationships and present them in a simplified manner
• Advanced use of Microsoft Office, especially PowerPoint and Excel
• Willingness to travel abroad at least once per quarter i needed
• Fluent English skills

Oferujemy

• Stable employment based on an employment contract
• Interesting work in an international environment
• Working among professionals with many years of experience in insurance
• Freedom to act - space for creating and implementing new solutions
• Good atmosphere conducive to cooperation
• Flexible working hours and the possibility of partial remote work
• A cafeteria benefits system - you decide what you use

Źródło: Uniqa/Praca