Expert, Customer Account Management

• Monitor month-end closing activities to meet quality and required deadlines in accordance with closing calendar and internal controls requirements
• Oversee the AR lifecycle, including payment application, bad debt and reconciliation
• Collaborate with external/internal legal teams for escalation of unresolved cases
• Handle complex cases such as insolvency, bankruptcy, and restructuring
• Collaborate with external/internal legal teams on customer insolvency cases and ensure proper documentation
• Provide recommendations to management on debt recovery
• Manage Trade Credit Insurance Claims, handle Bad Debt postings and general provision
• Ensure accurate reporting of bad debt provisions and write-offs in compliance with accounting standards and UPM Policies

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• integration events
• hybrid work opportunities
• holiday bonus

We are now looking for Expert, Customer Account Management in Customer Operations in Finance, Finance & Control located in UPM Business HUB Wroclaw, Poland.

In this role, you’ll oversee the full Accounts Receivable lifecycle — from payment application and reconciliation to managing bad debt, insolvency cases, and trade credit insurance claims. You’ll collaborate closely with legal teams and provide strategic recommendations on debt recovery, while ensuring timely and accurate reporting. If you’re detail-oriented, proactive, and thrive in a dynamic environment where your expertise drives real impact, we’d be excited to welcome you on board. – Katarzyna Kot, Manager Customer Account Management

The position will be located in UPM Business HUB Wrocław, Poland.

The position holder will report to Manager, Customer Account Management

For further information, please contact Katarzyna Kot at katarzyna.kot@upm.com

Please apply via the link above and attach your CV in English latest till November 2, 2025. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.

For support with submitting your application, please contact HR Service Center at careers@upm.com or tel. +48 12 399 94 99.

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/

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