Experience Delivery Manager

66_1152999101

Obowiązki

• Brings in-depth technical expertise in solution development.
• Understanding of the business requirements and transferring them into project deliverables.
• Assessing the technical requirements when selecting new solutions (focused on mobile apps).
• Ensures that DIGITECH solutions align with the latest industry standards, technological trends, and best practices.
• Enhancing the competitiveness and viability of the mobile app landscape.
• Understanding of business requirements and ability to propose robust technical solutions.
• Advocates the principles and values of the program and of the DIGITECH WoW.

Wymagania

• Collaborate with cross-functional teams to define release scope, objectives, and timelines.
• Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.
• Coordinate release activities, ensuring all stakeholders are informed and aligned.
• Oversee the execution of release activities, including code deployments, configuration changes, and data migrations.
• Manage and resolve any release-related issues or conflicts, working closely with the development team and agency.
• Implement and enforce change management processes and procedures to minimize risks and disruptions during releases.
• Ensure proper documentation and communication of changes, including release notes and user guides.

Oferujemy

• Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
• Provide accurate reports and metrics for management reporting.
• Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc.

Źródło: Jti/Praca