Event Manager with German

• Collaborate with various teams to define, document, and communicate availability requirements and SLAs for IT services and systems.
• Define and document availability requirements and service level agreements (SLAs) to ensure IT services meet business needs and user expectations.
• Continuously monitor the performance and availability of IT services.
• Generate reports to identify trends, potential issues, and opportunities for improvement
• Work with incident and problem management teams to address service disruptions promptly.
• Ensure root causes are identified and resolved to prevent recurrence.
• Collaborate with capacity management teams to ensure infrastructure supports required availability levels.
• Optimize resource allocation and plan for future growth.
• Detection and Logging: Identify and record events as they occur to maintain visibility into the IT environment.
• Classification and Filtering: Categorize events (informational, warning, exception) to prioritize responses effectively.
• Response Coordination: Initiate appropriate responses, escalate incidents, or trigger automated actions to mitigate issues.
• Continuous Improvement: Analyze event data to identify trends and enhance service reliability and performance.
• Capacity Planning: Analyze current and future capacity requirements based on business needs and service demand.
• Performance Monitoring: Continuously monitor system performance and resource utilization to detect trends and potential bottlenecks.
• Resource Optimization: Implement strategies to optimize resource usage, ensuring efficient allocation while maintaining service quality.
• Stakeholder Collaboration: Work closely with availability, service management, and other IT teams to align capacity planning with service delivery and business objectives.

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

We are seeking a highly skilled and motivated professional to ensure the availability, stability, and performance of IT services across the organization. This role requires strong analytical capabilities, deep understanding of IT service management processes, and the ability to collaborate effectively with multiple technical and business teams.

Capgemini Polska