Event Delivery Specialist

Location: Warsaw, Poland | Division: Ticketmaster International | Line Manager: Regional Event Delivery Manager | Contract: Permanent

The Team

Global Client Support & Operations Organization builds a global support & operations centre of excellence, applying best practices across regions. International Client Support & Operations manages the full event lifecycle for our clients (Promoters, Venues, Artists, Clubs, etc.) on the Microflex platform.

The Job

As Event Delivery Specialist for Poland you will plan and execute live events in partnership with local Technology Support, Event Programming and Fan Support teams. You will act as the key liaison between Polish stakeholders and regional teams, ensuring delivery meets best‑practice standards.

What You Will Be Doing

Event Coordination and Planning

• Maintain an overview of upcoming events and manage the event schedule for assigned events.
• Co‑ordinate staffing needs, including internal teams and third‑party contractors.
• Liaise with Field IT and other departments to identify and fulfill hardware and technical requirements.
• Attend and lead internal and client briefings to ensure readiness and alignment.

On‑Site and Remote Support

• Represent the Event Delivery team onsite or remotely, ensuring smooth execution.
• Lead and manage projects and events independently, coordinating multiple teams.
• Support clients and internal teams with Ticketmaster tools and access‑control systems.
• Coordinate access‑control configurations for Ticketmaster and third‑party systems with Field IT and Technology Support.

Process & Collaboration

• Work closely with Technology Support, Fan Support and Event Programming teams.
• Adhere to international, regional and local best practices and contribute to process improvement initiatives.
• Participate in post‑event debriefs and share insights to improve future delivery.
• Proactively consult clients on the best onsite support solutions.

Operational Logistics

• Plan and manage logistics for onsite staff, including travel and accommodation.
• Support training efforts for internal and external stakeholders.
• Assist in managing the Event Delivery Salesforce case queue.
• Monitor and oversee event delivery costs to ensure efficient use of resources.
• Oversee hiring and onboarding of new external box office staff with local and regional teams.
• Provide a comprehensive overview of event schedules and forecast future staffing and resource requirements.

Cross‑Functional Engagement

• Collaborate with regional teams to align expectations and capabilities.
• Contribute to developing local service catalogues and delivery frameworks.
• Represent Poland in regional forums and planning sessions.

Technical and Behavioural Skills

• 2–4 years of live event operations experience, preferably in ticketing, entertainment or sports.
• Strong organisational and planning skills.
• Familiarity with onsite technologies (e.g., scanners, access‑control, mobile box office).
• Experience working with cross‑functional teams.
• Fluency in Polish and English required.
• Clear communicator with a collaborative mindset.
• Proactive, solutions‑oriented and comfortable navigating ambiguity.
• Detail‑driven, organised and passionate about delivering outstanding fan and client experiences.

Benefits and Values

We are a proud part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people worldwide to the live events they love. Employees thrive in a culture driven by accessible leaders, diverse teams and a passion for Live.

Values

• Reliability – Fans and clients depend on us to power live experiences.
• Teamwork – We believe collective success surpasses individual achievement.
• Integrity – We uphold the highest moral and ethical standards.
• Belonging – We cultivate a culture where everyone can be authentic and thrive.

Equal Opportunities

We are committed to a diverse, inclusive environment and encourage applications from individuals irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Compensation

The expected compensation for this position is PLN 88,000 – 110,000.

Our offices will be closed from Monday 22nd December until Monday 5th January 2026. We will review applications and respond to queries after 5th January 2026.