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EV Charging Operations Specialist (M/F/D) Miejsce pracy: Warszawa Technologies we use Operating system Windows About the project Join DSV Energy and help shape the future of sustainable transport! As an Operations Specialist in our Global Charging Control Tower team, you will oversee the performance and reliability of our EV charging infrastructure across all DSV locations. By proactively monitoring charger health, coordinating with local teams and service providers, and acting swiftly when issues arise, you’ll ensure seamless operations and high standards of safety and quality. This position blends technical expertise with hands-on coordination, making it ideal for someone passionate about electromobility, operational excellence, and making a tangible impact on the future of logistics. In addition to supporting live operations, you’ll contribute your technical insight to new EV charging projects, collaborating with cross-functional teams to set industry standards and deliver innovative solutions. Your responsibilities Oversee the operational status and performance of EV chargers across all DSV locations globally. Proactively monitor system dashboards and reports to detect anomalies, incidents, or maintenance needs. Act as the first point of contact and escalation for local teams when issues are discovered, providing technical guidance and coordinating resolution. Track and report KPIs, SLAs, quality metrics, and operational performance to management. Ensure compliance with safety and quality standards, and proper handling and documentation of all operational activities. Coordinate with service providers and vendors to ensure timely maintenance, repairs, and continuous improvement. Support project teams with technical expertise during new site rollouts, upgrades, and troubleshooting. Collaborate with the control tower team to develop and refine monitoring, reporting, and escalation processes. Our requirements Technical background (electrical engineering, renewable energy, or related field preferred). Experience in operations support, maintenance coordination, or technical service roles. Familiarity with EV charging systems, electrical installations, and safety standards is a plus. Strong organizational skills and ability to manage multiple tasks. Proficiency in English (written and verbal). Comfortable working with IT platforms and ticketing systems. What we offer Employment based on an employment contract, along with a comprehensive benefits package Training and development programs, as well as access to an e-learning platform Onboarding program with the support of a dedicated Buddy Participation in an annual, company-wide integration event A work environment based on Scandinavian organizational culture Opportunities for growth through our internal program Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance integration events corporate gym corporate sports team coffee / tea parking space for employees extra social benefits holiday funds christmas gifts employee referral program charity initiatives bicycle parking modern and ergonomic office yoga in the office Recruitment stages CV Analysis Telephone contact 1st Recruitment meeting Tests (optional) 2nd Recruitment meeting (optional) Feedback Take a 360-degree Virtual Tour of the DSV GBS Office DSV GBS DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide. In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes. DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing. We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office. Zgoda na przetwarzanie dodatkowych danychI hereby give my consent for the processing of my personal data included in the application documents other than those required by law (Article 22¹ of the Polish Labour Code) by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of conducting the recruitment process. Granting this consent is voluntary, however, it is necessary to participate in the recruitment process.Zgoda na przyszłe rekrutacjeI hereby give my consent for the processing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, for the purpose of participation in future recruitment processes.Zgoda na przekazywanie danychI hereby consent to the sharing of my personal data included in the application documents by DSV Global Business Services Sp. z o.o., with its registered office in Warsaw, with other companies within the DSV corporate group, for the purpose of considering my candidacy in recruitment processes conducted by these companies.