ES EMEA Customer Master Data BPO (Business Process Owner)

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What you’ll do:

The Business Process Owner Customer (BPO) MDM is a subject matter expert responsible for overseeing and optimizing business processes within the data domain customer, account and contact data. The role secures proper definition and improvement of the processes related to Customer, Account and Contact data creation & maintenance.

• Ensure business operations align with strategic goals, particularly in Customer Master Data.
• Act as key liaison between business units and IT, driving process excellence, standardization, and governance.
• Establish and enforce standards and policies for customer and contact master data.
• Maintain compliance with global Eaton standards, tools, and processes while incorporating EMEA-specific requirements.
• Collaborate with IT to optimize system architecture for efficient data maintenance.
• Reduce redundancy, define source of truth, and ensure synchronization across all tools.
• Partner with Customer Operations teams to simplify and standardize business processes.
• Drive continuous improvement initiatives across systems and departments, leveraging automation where possible.
• Assess new business requirements and integrate them into existing processes or design new workflows.
• Roll out new standards and requirements to operational Data Stewards and business users.
• Ensure processes and data models enable first-time-right data setup during creation and maintenance.Provide end-to-end support for Data Stewards in resolving data flow issues.
• Promote consistency across key platforms, including MDM (Reltio), ERP (SAP), CRM (Salesforce), and marketing tools (Eloqua).

Qualifications

• Bachelor’s or Master’s degree in Business, Information Systems, or related field, ideally with focus on Customer/Contact MDM related topics.
• 2-5 years in an area related to Customer / Contact Master Data.
• Strong understanding of enterprise systems such as C-MDM (Reltio), ERP (SAP), CRM (Salesforce), and Eloqua.
• Proven ability to manage cross-functional stakeholders and drive process improvements in Customer/Account & Contact Master Data creation and enrichment.
• Strong English language capability is essential; any other European language is a benefit.
• Customer first mindset.
• Extensive digital know-how is desired.
• Experience with process modeling, data analytics tools, and Agile methodologies is beneficial.