Informacje o stanowisku

Overview

Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Aptean is now seeking a Customer Support Consultant to join our Support Team as part of our continued growth!

If youre a strong communicator and thrive in the IT world, this position is for you! The goal: solving customer inquiries and providing competent support as well as testing and documenting new modules and releases.

What you will do:

1. Handling customer inquiries (IT tickets)
2. Problem analysis, error identification, and finding solutions
3. Creating documentation of inquiries
4. Communicating customer requirements to the development department
5. Actively develops product knowledge in various areas
6. Testing and documenting new modules and releases.

About you:

1. Minimum 2 years of professional experience with ERPs or in Logistics
2. Strong experience in the area of customer / client support
3. Understanding of software and business processes
4. Strong team and communication skills
5. Fluent in German and English, both spoken and written.

Nice to have:

1. IT knowledge, including SQL and programming know-how
2. Detailed knowledge in logistics (e.g., warehousing, procurement, order management, production, and material management).

Whats in it for you?

1. Contract of employment
2. Private medical care
3. Multisport Card
4. Group Life Insurance
5. Referral Program
6. Hybrid working model - 4 times a week in the office
7. Surprises in the office (ice cream, cold beverages, chocolate etc.)
8. Many initiatives and bonding events (we play sports and board games, organize wine testing, exploring the CSR area and more).

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

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