Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Aptean
24. 11. 2024
Informacje o stanowisku
technologies-optional :
SQL
about-project :
Aptean is now seeking a Customer Support Consultant to join our Support Team as part of our continued growth!
If youre a strong communicator and thrive in the IT world, this position is for you! The goal: solving customer inquiries and providing competent support as well as testing and documenting new modules and releases.
responsibilities :
Handling customer inquiries (IT tickets)
Problem analysis, error identification, and finding solutions
Creating documentation of inquiries
Communicating customer requirements to the development department
Actively develops product knowledge in various areas
Testing and documenting new modules and releases.
requirements-expected :
Minimum 2 years of professional experience with ERPs or in Logistics
Strong experience in the area of customer / client support
Understanding of software and business processes
Strong team and communication skills
Fluent in German and English, both spoken and written.
offered :
Contract of employment
Private medical care
Multisport Card
Group Life Insurance
Referral program
Hybrid working model: 4 days a week in the office
Surprises in the office (ice cream, cold beverages, chocolate etc.)
Many initiatives and bonding events (we play sports and board games, organize vine testing and exploring the CSR area etc.).
