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HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal. Success as a Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative
HireRight offers an employment contract with a competitive salary and comprehensive package of benefits including:
Please submit resume/CV in English.
Technologies Supported - Cloud
Azure, MongoDB, eFax, SendGrid, Twilio, Tableau, AWS, GCP
Technologies Supported – On Premise
Oracle, SQL Server, JBoss, Service Mix, RabbitMQ, Jackrabbit OAK, Oracle Web Center, RedHat, RunDeck
ATS Integrations like WorkDay, Taleo, Oracle FS and OOC, TenStreet, etc a plus
Qualifications
Education
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
This role will diagnose, triage, and escalate reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal. Success as a Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative
HireRight offers an employment contract with a competitive salary and comprehensive package of benefits including:
Please submit resume/CV in English.
,[Enter new trouble tickets, escalate existing tickets, and keep users informed of status. , Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center. , Keep procedures and troubleshooting links and tools up to date. , Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development, DevOps and IT Infrastructure. , Identify network, system, and service issues separately from software code errors. , Ensure software problems are effectively managed and communicated to resolution. , Establish a close working relationship across multiple departments. , Ability to collaborate with end users & stakeholders. , Ability to collaborate in team environment as well as work independently. Requirements: Azure, MongoDB, Oracle, SQL Server, AWS OR GCP, ATS, JBoss, RabbitMQ