technologies-expected :

technologies-optional :

responsibilities :

Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”.
Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
Participate in on-call duty.

requirements-expected :

Previous experience in support roles is highly desirable
Good communication and interpersonal skills
Experience with Databases (My SQL, Aurora)
Work experience with Linux (any flavour)
Problem-solving attitude and ability to react to changing situations
Ability to act effectively in high-pressure situations
Dedicated to delivering excellent customer service
Passionate about technology and eager to learn new software and hardware products
Ability to multitask in a fast-paced environment
Degree or diploma in Computer, Electronics or Computer Electronics

benefits :