Overview

Enterprise Onboarding Specialist with German

We are looking for an organized, innovative, process-driven colleague to join our international team based in Warsaw. This role involves working with our global accounts, continuously improving quality, reducing costs, building excellent solutions, and growing customer happiness.

Responsibilities

• Set up and maintain merchant contracts of the new and existing customers in our systems;
• Contract validation: check and ensure the complete, correct documentation of applications received including contract relevant onboarding data and KYC/AML information and documents;
• Provide email support for customer service including financial queries;
• Answer product questions and provide answers to basic technical questions;
• Independently process all kinds of requests from customers, partners and third parties, according to our SLAs/SLOs and quality requirements;
• Update systems to reflect contract changes, including activating new services and changes to the customer status;
• Actively support operational implementation of new products and services, participate and cooperate in projects;
• Execute recurring tasks (e.g. Brands and 3DS registration);
• Resolve and follow up on customer issues escalating to technical support teams as appropriate;
• Report all performed work steps into statistics files (Onboarding Statistics, task tool) on a daily basis when required;

What We Are Looking For

• Experience: Proven experience in customer service or account management, preferably within an enterprise environment;
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex ideas clearly and concisely;
• Language Skills: Your German and English skills are at a professional level in speaking and writing; all other languages are an advantage;
• Problem-Solving Ability: Strong analytical skills to identify problems and develop effective solutions quickly;
• Interpersonal Skills: Ability to build and maintain relationships with clients and internal teams;
• Adaptability: Flexibility to manage multiple client accounts and prioritize tasks in a fast-paced environment;
• Technical Proficiency: A good understanding of technology and the ability to grasp new software tools and systems quickly;
• Customer-Centric Mindset: Passionate about delivering exceptional customer service and committed to helping clients succeed;

Perks & Benefits

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

About Worldline

Worldline is a global leader in payments technology, shaping how the world pays and gets paid. We are committed to helping our people accelerate their careers and to building innovative solutions for our customers.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or any legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland is governed by the Regulations on the receipt of internal reports and taking follow-up actions.

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