Join Canonical as an Enterprise Customer Success Manager to drive adoption of Ubuntu and other open‑source products across enterprise customers.

Canonical is a leading provider of open‑source software and operating systems to the global enterprise market. The platform, Ubuntu, is widely used in cloud, data science, AI, engineering, and IoT initiatives.

Location

Remote

What your day will look like

• Onboard new customers and introduce them to products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to design engagement plans that meet customer objectives.
• Manage a portfolio of customers in a specific region, identifying growth opportunities and renewal risks.
• Run weekly customer and business reviews with cross‑functional teams to prioritize blockers.
• Act as internal customer advocate, influencing product roadmaps and documentation.
• Provide reactive support through ticket requests.
• Design digital touch‑point campaigns for multiple customers.

What we are looking for in you

• Minimum 5 years of IT experience related to Linux OS, data applications, storage, cloud, networking, security, migration or IoT.
• Excellent presentation skills for complex software conversations.
• Experience building and improving internal processes while delivering customer projects on time.
• Team‑player able to work across all departments and levels.
• Knowledge of agile methodologies.
• Proficiency in Spanish/Portuguese and English is highly valued.

Additional skills that you might also bring

• Experience with Salesforce, Jira, or other CRMs.

What we offer colleagues

• Distributed work environment with twice‑yearly in‑person sprints.
• Personal learning budget of USD 2,000 per year.
• Annual compensation review and performance‑driven bonus or commission.
• Recognition rewards, annual holiday leave, maternity and paternity leave.
• Team Member Assistance Program and wellness platform.
• Opportunities to travel and “Priority Pass” for long‑haul events.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspective, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.