Informacje o stanowisku

Join to apply for the Enterprise Customer Success Manager role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues in 75+ countries, mostly working remotely.

About the Role

The Customer Success department at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their assigned customers, understand their objectives, and align expectations. They suggest additional services or products to increase loyalty, address pain points, and create collaborative roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments: Mass, Focus, and Step Growth, to provide focused support for different customer types. All CSMs also support unassigned customers, including store clients.

Location

This role is remote.

Responsibilities

• Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio, identify growth opportunities and renewal risks.
• Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
• Advocate for customers internally and influence product roadmaps and documentation.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers via digital channels.

Ideal Candidate

• Minimum 5 years of experience related to IT, including Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Excellent presentation skills and ability to communicate complex software concepts.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with Spanish and Portuguese skills highly valued.

Preferred Skills

• Experience with Salesforce, Jira, and CRM tools.

What We Offer

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation reviews and performance bonuses.
• Additional benefits including leave, wellness programs, and travel opportunities.

About Canonical

Canonical pioneers open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, value excellence, and promote a remote-first culture. Working here challenges you to think differently, learn continuously, and excel.

Equal Opportunity Employer

We foster a workplace free from discrimination, valuing diversity and inclusion in our hiring process.

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