technologies-expected :

technologies-optional :

about-project :

As a member of the Enterprise Technical Services team, an Enterprise Application Support Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing advanced support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.

responsibilities :

Implement and maintain enterprise applications to ensure optimal performance, security, and scalability
Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization
Provide support for enterprise applications, addressing and resolving complex technical issues
Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly
Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement
Collaborate on performance optimization strategies to enhance the overall efficiency of enterprise applications
Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence
Review and maintain incident response plans and documentation
Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications
Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices
Assist in training and knowledge transfer to junior support staff
Identify opportunities for process improvement and automation to enhance the efficiency of application support operations

requirements-expected :

Bachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred
Minimum 5-7 years of experience in supporting enterprise-level applications
Experience in Confluence and Jira administration, customization, and optimization
Familiarity with the Big Picture plugin for Jira and its integration with project management processes
Familiarity with open-source CRM application configuration and support
Familiarity with the support of Confluence and Jira database layer
Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred
Ability to troubleshoot operational performance issues
Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog
Ability to effectively manage multiple tasks and projects simultaneously
Demonstrated ability to adapt quickly to changes in workload demands to support the business
Demonstrated ability to stay focused on projects from inception to completion
Ability to effectively prioritize workload based on urgency levels and short timeline
Ability to communicate system related issues and resolutions properly and effectively
Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting
Ability to work well independently and collectively in a collaborative environment
Ability to recognize when to escalate unresolved issues to the appropriate channels

offered :

Hybrid work model combining office & remote work
Attractively located office with collaboration spaces
Onsite parking space for employees
Referral program with financial bonus
Life Insurance
Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
Access to internal Learning Platform with multiple trainings oriented for professional growth
Access to MyBenefit platform (Multisport included)
Team Building activities
Charity initiatives
Working environment promoting diversity and inclusion
Private medical care - Platinum Package

benefits :

technologies-optional :