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Enterprise Application Engineer
  • Kraków
Enterprise Application Engineer
Kraków, Kraków, Lesser Poland Voivodeship, Polska
INFOGAIN TECHNOLOGIES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
15. 3. 2025
Informacje o stanowisku

technologies-expected :


  • Jira
  • Confluence
  • Linux
  • SolarWinds
  • Zabbix
  • Datadog

technologies-optional :


  • CentOS
  • Ubuntu
  • Red Hat

about-project :


  • As a member of the Enterprise Technical Services team, an Enterprise Application Support Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing advanced support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment.

responsibilities :


  • Implement and maintain enterprise applications to ensure optimal performance, security, and scalability
  • Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization
  • Provide support for enterprise applications, addressing and resolving complex technical issues
  • Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly
  • Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement
  • Collaborate on performance optimization strategies to enhance the overall efficiency of enterprise applications
  • Participate in incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence
  • Review and maintain incident response plans and documentation
  • Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications
  • Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices
  • Assist in training and knowledge transfer to junior support staff
  • Identify opportunities for process improvement and automation to enhance the efficiency of application support operations

requirements-expected :


  • Bachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred
  • Minimum 5-7 years of experience in supporting enterprise-level applications
  • Experience in Confluence and Jira administration, customization, and optimization
  • Familiarity with the Big Picture plugin for Jira and its integration with project management processes
  • Familiarity with open-source CRM application configuration and support
  • Familiarity with the support of Confluence and Jira database layer
  • Familiarity with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred
  • Ability to troubleshoot operational performance issues
  • Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog
  • Ability to effectively manage multiple tasks and projects simultaneously
  • Demonstrated ability to adapt quickly to changes in workload demands to support the business
  • Demonstrated ability to stay focused on projects from inception to completion
  • Ability to effectively prioritize workload based on urgency levels and short timeline
  • Ability to communicate system related issues and resolutions properly and effectively
  • Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting
  • Ability to work well independently and collectively in a collaborative environment
  • Ability to recognize when to escalate unresolved issues to the appropriate channels

offered :


  • Hybrid work model combining office & remote work
  • Attractively located office with collaboration spaces
  • Onsite parking space for employees
  • Referral program with financial bonus
  • Life Insurance
  • Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
  • Access to internal Learning Platform with multiple trainings oriented for professional growth
  • Access to MyBenefit platform (Multisport included)
  • Team Building activities
  • Charity initiatives
  • Working environment promoting diversity and inclusion
  • Private medical care - Platinum Package

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • coffee / tea
  • drinks
  • parking space for employees

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


    89 650
    10 006