BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, weve already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a VIP Account Manager who will be responsible for retention of Australian VIP customers and increase of their lifetime value.

Requirements

• Proficiency in English both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Attention to details;
• Previous experience will be considered as an advantage.

Duties And Responsibilities

• Being able to search and find solutions for customers’ issues;
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
• Ensure that products’ compliance is being followed according to relevant regulations;
• Previous experience as a Sales agent will be considered as an advantage.
• Hours must be worked during shift business hours (between 4am and 4pm; 5 days out of 7, including 2 weekends per month).

We Offer Excellent Benefits

• Competitive salary and monthly KPIs bonus;
• Working in a dynamic International company;
• Ability of career and professional growth within the company;
• Social benefits and team buildings;
• Sunny, spacious office.

You have the opportunity to work in our office in Cyprus or Bulgaria.

Bold moves start here. Make yours. Apply today!

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