(English & Ukrainian) Customer Support Consultant (remotely)

About Us

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders such as MasterCard, Calm, and MacPaw in 30+ countries since 2010. We support clients in 60 languages across diverse industries and provide secure customer and technical support worldwide.

What you will do

• Deliver outstanding customer support via calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross‑functional specialists.

What you need to succeed in this role

• Excellent Ukrainian and English communication skills (C1 for both spoken and written).
• At least 6 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will be a great plus

• Experience with CRM systems.

Benefits

• Fixed schedule: Monday–Friday, 4 pm – 12 am Kyiv time.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, including internal health policy.
• Responsive leadership interested in your development and long‑lasting cooperation.
• Greenhouse conditions for self‑development.
• A culture built on trust, with no time‑tracking requirements.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.