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Engineering Manager, SRE - Observability
  • Kraków
Engineering Manager, SRE - Observability
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Zendesk, Inc.
13. 11. 2025
Informacje o stanowisku

* Deep hands-on experience with commercial and open-source observability tools, including Datadog, Grafana, Loki, and related telemetry technologies.* Proven track record managing observability or SRE teams within large, complex enterprise environments.* Strong understanding of distributed systems, cloud-native architectures (Kubernetes, AWS), and how observability fits into scalable operations.* Ability to provide technical leadership while actively contributing to engineering solutions and troubleshooting.* Expertise in designing scalable, reliable telemetry pipelines and intelligent alerting to reduce alert noise and incident toil.* Demonstrated skill in building and improving observability platforms that serve multiple engineering teams and business units.* Effective communicator and collaborator, able to bridge engineering, product, and business stakeholders.* Commitment to developing team members through coaching, feedback, and career growth opportunities.* Experience driving cultural change in organizations towards proactive reliability engineering and data-driven decision making.* 3+ years of people management experience leading engineering teams.* Deep domains expertise in Observability with hands-on experience in tools like Datadog, Grafana, Loki, etc.* Significant experience working in or managing engineering teams within large-scale enterprise companies.* Proven ability to hire, mentor, and retain high-performing engineers.* Strong collaboration skills to influence cross-functional teams in large engineering organizations.* Experience with distributed systems and cloud environments (AWS, Kubernetes).* Background leading Observability focused teams.* Hands-on experience operating telemetry systems for large-scale Kubernetes and AWS workloads.* Passion for innovation, continuous learning, and championing a growth mindset.* Experience managing geographically distributed teams.* Primarily AWS cloud infrastructure with Kubernetes orchestration.* Codebase spans Ruby, Go, and Python.* Data storage includes AWS Aurora (MySQL), S3, and Kafka streaming.* Observability responsibilities include balancing operational maintenance, tooling innovation, and incident support.
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