Engagement Ambassador with Ukrainian | Enterprise Managed Services

Join to apply for the Engagement Ambassador with Ukrainian | Enterprise Managed Services role at PwC Polska.

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You will play an important role in supporting and transforming the operations of our domestic and international clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax, and financial planning & analysis, across various sectors in the region.

We are looking for individuals with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs) who want to transition into a back‑office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders – without client visits or sales responsibilities.

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.
• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contract redline requests and, when necessary, upscale to Legal.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Manage contract amendments by coordinating with stakeholders.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks, including invoice reconciliation and expense recording.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English for fluent verbal and written communication.
• Proficiency in Ukrainian for fluent verbal and written communication.
• Knowledge of HCP engagement compliance and regulatory requirements, including authorisations.
• Ability to analyse and resolve HCP/HCO engagement issues through research and process steps.
• Excellent professional communication and customer‑service skills.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively, and thrive in a dynamic, fast‑paced environment.

Benefits

• Work flexibility – hybrid model (2 days on‑site, 3 days remote), flexible start of day, workation, sabbatical leave.
• Development and upskilling – full support during onboarding, mentoring from experienced colleagues, training sessions, workshops, certification co‑financed by PwC, and conversations with native speakers.
• Wide medical and well‑being program – medical care package (including freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, educational webinars and workshops, financial and legal advice.
• Possibility to create an individual benefits package (e.g., lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• Opportunity to recommend friends once you are enjoying the role.

Recruitment Process

• Submit your resume.
• Short phone conversation with our recruiter.
• Two rounds of interviews.

Contact

Should you have any questions, please do not hesitate to reach out: pl_mso_career@pwc.com. Please note that this email is not designated for application submissions.

Legal Notice

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Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Other

Industries

Business Consulting and Services

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