Engagement Ambassador with German | Enterprise Managed Services

Join PwC Polska as an Engagement Ambassador to support and transform operations for our domestic and international clients in the healthcare sector. You will focus on managing contracts, supporting administrative processes for healthcare professionals and stakeholders, without client visits or sales responsibilities.

Overview

Enterprise Managed Services (EMS) in PwC Poland is expanding rapidly. We enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technologies. This role is positioned in Warsaw, Mazowieckie, Poland.

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.
• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contract redline requests and, when necessary, escalte to Legal.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Manage contract amendments by coordinating with stakeholders.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English and German, allowing for fluent verbal and written communication.
• Knowledge of HCP engagement compliance and regulatory requirements.
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps.
• Excellent professional communication skills and strong customer service orientation.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively in a dynamic, fast‑paced environment.

Benefits

• Work flexibility – hybrid model (2 days on‑site, 3 days remote), flexible start of day, workation, sabbatical leave.
• Development and upskilling – onboarding support, mentoring, training sessions, workshops, certification co‑financed by PwC.
• Wide medical and well‑being program – medical care package, physiotherapy, discounts on dental care, coaching, mindfulness sessions, psychological support, webinars, workshops, financial and legal advice.
• Customisable benefits package (e.g., lunch pass, insurance, concierge, pet package, massages) and access to cafeteria vouchers and discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month and an additional paid birthday day off.
• Opportunity to recommend friends and share a referral bonus.

Recruitment Process

• Submit your resume.
• Short phone conversation with our recruiter.
• Two rounds of interviews.

Questions? Reach out at pl_mso_career@pwc.com. This email is not for application submissions.

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: Business Consulting and Services