Engagement Ambassador with German | Enterprise Managed Services

Join to apply for the Engagement Ambassador with German | Enterprise Managed Services role at PwC Polska

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international clients by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions. We are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs) who want to transition into a back‑office role focused on managing contracts and supporting administrative processes for healthcare professionals and stakeholders – without client visits or sales responsibilities.

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.
• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contract redline requests and escalate to Legal when needed.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Manage contract amendments by coordinating with stakeholders.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English allowing for fluent communication both verbal and written.
• Proficiency in German allowing for fluent communication both verbal and written.
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations.
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps.
• Excellent professional communication skills and strong customer service skills with ability to deliver high‑quality support.
• Experience with contract templates and handling redline requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast‑paced environment.

Benefits

• Work flexibility – hybrid working model (2 days on‑site, 3 days remote), flexible start of the day, workation, sabbatical leave.
• Development and upskilling – full support during onboarding, mentoring from experienced colleagues, training sessions, workshops, certification co‑financed by PwC, and conversations with native speaker.
• Wide medical and well‑being program – medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice.
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• When you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process

• Submit your resume.
• Have a short phone conversation with our Recruiter.
• Two rounds of interviews.

Position Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industry: Business Consulting and Services

Should you have any questions, please do not hesitate to reach out to us: pl_mso_career@pwc.com.