Engagement Ambassador with Dutch | Enterprise Managed Services

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions. Join us in shaping and transforming operations for our clients across diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services—including accounting and reporting, tax, and financial planning & analysis—across various sectors in the region.

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organisations (HCOs), who want to transition into a back‑office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders—without client visits or sales responsibilities.

Responsibilities

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments.
• Facilitate offline contract execution between HCP/HCO and internal signatories.
• Review contracts red‑line requests and escalate to Legal when needed.
• Follow up with business owners or HCP/HCO on outstanding contracts.
• Manage contract amendments by coordinating with stakeholders.
• Handle complex scenarios related to activities, contracts, travel, or payments.
• Facilitate HCP travel requests and communicate arrangements.
• Support post‑engagement tasks, including invoice reconciliation and expense recordation.

Qualifications

• 3+ years of experience in healthcare provider engagements.
• Proficiency in English allowing for fluent communication both verbal and written.
• Proficiency in Dutch allowing for fluent communication both verbal and written.
• Knowledge of HCP engagement compliance and regulatory requirements, including authorisations.
• Ability to analyse and resolve HCP/HCO engagement issues using research and process steps.
• Excellent professional communication skills and strong customer service skills.
• Experience with contract templates and handling red‑line requests.
• Proficiency in Excel, HCP engagement software, and CRM systems.
• Ability to work independently and collaboratively, and to thrive in a dynamic, fast‑paced environment.

Benefits

• Work flexibility—hybrid working model (2 days on‑site, 3 days remote), flexible start of the day, workation, sabbatical leave.
• Development and upskilling—full support during onboarding, mentoring from experienced colleagues, training sessions, workshops, certification co‑financed by PwC and conversations with native speakers.
• Wide medical and well‑being programme—medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice.
• Possibility to create your individual benefits package (e.g., lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria—vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• When you start enjoying PwC as much as we do, you may recommend a friend to work with us.

Recruitment Process

• Submit your resume.
• Have a short phone conversation with our Recruiter.
• Two rounds of interviews to get to know each other better.

If you are interested in this position, please send us your CV in English. If you have additional questions, please contact us: pl_mso_career@pwc.com.

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Warsaw, Mazowieckie, Poland PLN48,000.00‑PLN72,000.00 2 months ago.