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End User Computing Engineer Internship
  • Kraków
End User Computing Engineer Internship
Kraków, Kraków, Lesser Poland Voivodeship, Polska
WIPRO IT SERVICES POLAND Sp. z o.o.
6. 3. 2025
Informacje o stanowisku

technologies-optional :


  • Office Suite
  • Windows Server

about-project :


  • Are you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for career development and potential for a full-time position! Seize this opportunity to learn and grow in a supportive environment with mentorship and continual feedback from day one.

responsibilities :


  • Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes.
  • Monitoring of the servers for its availability, capacity usage, hardware and OS errors and failures
  • First-level incident / problem determination and resolution on a 24x7 basis
  • Troubleshooting Desktop/laptop related Incidents as level 2 support within End User Computing scope.
  • Initiate problem investigations and analysis for complicated issues with OS (Windows 10/Windows 7, Office Suite, Software deployment, App packaging).
  • Required to handle 2nd level incidents and service request handling routed by L1 Service Desk and test the fix provided by L1/L2 teams before closing an Incident.
  • Provide On call support for Key IT issues when applicable.
  • Initiate monthly Windows patching activity on assets.
  • Perform Standard Change Management.
  • Knowledge base creation for known error problems.

requirements-expected :


  • Last year student of IT or related field.
  • Good Communication skills in English.
  • Interested in cloud and infrastructure area.
  • You will be a perfect candidate if you will be familiar with some of these technical requirements:
  • Knowledge about Windows Operating system (Windows 11 & Windows 10) and Unix systems.
  • Knowledge about Office 365 product suite- Outlook, Excel, PowerPoint
  • Basic Knowledge about Active directory SCCM, Citrix, Scripts, Application packaging is a plus.
  • Basic understanding of software deployment and troubleshooting process.
  • Understanding of Networking skills in IT like - Knowledge of ADFS, AD DS, DNS and hybrid cloud solutions
  • Knowledge of Windows PowerShell scripts.
  • Basic knowledge of virtualization and cloud technologies.
  • Conceptual knowledge of storage, backup, and database.
  • Understanding of
  • ITIL
  • Foundation V4 will be an advantage.

offered :


  • Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours from our Gdansk office.
  • A chance for long-term cooperation - there is an intention to offer you a full-time job.
  • The opportunity to gain skills, knowledge and experience while working in international teams.
  • Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddys help in a new workplace.

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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