Are you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for career development and potential for a full-time position! Seize this opportunity to learn and grow in a supportive environment with mentorship and continual feedback from day one.
Are you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for career development and potential for a full-time position! Seize this opportunity to learn and grow in a supportive environment with mentorship and continual feedback from day one.
,[Perform first level diagnosis, Proactive Monitoring, incident management using various Tools and processes., Monitoring of the servers for its availability, capacity usage, hardware and OS errors and failures, First-level incident / problem determination and resolution on a 24x7 basis, Troubleshooting Desktop/laptop related Incidents as level 2 support within End User Computing scope., Initiate problem investigations and analysis for complicated issues with OS (Windows 10/Windows 7, Office Suite, Software deployment, App packaging)., Required to handle 2nd level incidents and service request handling routed by L1 Service Desk and test the fix provided by L1/L2 teams before closing an Incident., Provide On call support for Key IT issues when applicable., Initiate monthly Windows patching activity on assets., Perform Standard Change Management., Knowledge base creation for known error problems. Requirements: Communication skills, Windows, Unix, Office 365, Excel, PowerPoint, Active Directory, AD, DNS, PowerShell, Virtualization, Storage, Networking, ADFS Additionally: Free coffee, Startup atmosphere, No dress code.