We are looking for a detail-oriented End User Computer Analyst to provide top-tier technical support and solutions to our internal teams. In this role you will troubleshoot, resolve, and manage a wide range of IT issues, ensuring smooth operation of desktop systems, software, and hardware for end users. If you are skilled in problem‑solving, have a strong understanding of computer systems, and are passionate about delivering excellent customer service, this could be the perfect opportunity for you.

What you will be doing:

• Provide 1st and 2nd line support for all internal staff with Desktop/Laptop and phone issues.
• Record and respond to incidents and service requests from business, suppliers, and service teams within agreed operational and service levels.
• Own issues through to final resolution, managing relationships with other 2nd line support teams and external suppliers, and escalating when necessary.
• Perform root cause analysis and proactively drive improvements to resolution.
• Create and maintain knowledge base content.
• Install, maintain, and distribute generic and bespoke software used within the organization.
• Maintain client hardware including printers, scanners, phones, desktops, and laptops.
• Provide outstanding customer service while restoring service through known error workarounds.

Who we are looking for:

• Fantastic customer service skills.
• Understanding of IT support and ITIL processes.
• Proven skills in an ITIL incident/problem/change environment.
• Proficiency in Microsoft Office Suite.

What we offer:

• Competitive base salary and benefits.
• Fully paid private healthcare via Lux Med.
• Company‑sponsored life assurance plan.
• Wellbeing events, psychological helpline, and access to Unmind.
• Social activities and hackathons.
• Free underground parking.
• Multisport pass, cafeteria points, referral program, and a birthday day off.
• Free English and Polish classes.

More about evoke

We’re a business that embraces change and progress. Evoke, the new name for 888 Holdings, is the fresh face behind big‑name brands William Hill, 888, and Mr Green. We are accelerating our journey to bring greater delight to customers with world‑class betting and gaming experiences. At evoke, you’ll benefit from flexibility, trust‑based culture, and the tools to protect our customers while they play.

Our office sits on Kotlarska in the heart of Kraków, next to the Vistula River. We offer a range of workspaces, hangouts, and breakout areas to suit every need. With parks, historic sites, and a vibrant city around us, you’ll enjoy an inspiring environment.

Apply

At evoke we prioritize diversity, equity, and inclusion. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at évo! The first step in the recruitment process is a kick‑start application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke family!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Business Development and Sales

Industries

• IT Services and IT Consulting