Employee Data Management Specialist (German speaker)

Your responsibilities

• Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
• Provides regular status updates to employees and partners, maintaining contact until request is resolved.
• Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners.
• Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.-DUPLICATED.
• Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system.
• Properly escalate complex enquiries to the next level of support or relevant subject matter experts.DUPLICATED.
• Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.

Our requirements

• Degree in HR/ Social Sciences/ Administration or similar.
• Strong organizational and time-management skills.
• Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people.
• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels.
• Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
• Ownership and capability of working independently, taking initiative, and following up on assigned projects.
• Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility.
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
• English and German (min. Intermediate level) - mandatory.
• Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus).
• Availability to travel when possible and if necessary.
• ServiceNow and Workday experience.

What we offer

• Stable employment conditions based on an employment contract.
• Work in an international company with an established position in the market.
• Necessary work tools and comprehensive induction training package.
• Hybrid work model.
• Opportunity to support additional initiatives organized by dedicated project teams.
• LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter).
• Attractive bonus.
• Additional 3 days of vacation with full pay per calendar year.
• Cafeteria system (MyBenefit).
• Co-financing of vacations.
• Employee savings fund (for retirement purposes with employer's co-financing).
• Group life insurance and the whole year international travel insurance.
• Opportunity to co-finance English, French and German language courses.
• Competence-building training and access to e-learning platform.
• Opportunity to purchase company shares at preferential prices.
• Christmas gifts - for employees' children (up to 15 years old).