Employee Data Management Specialist

Your responsibilities

• Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope through ticketing tool (ServiceNow), Live Chat and Telephony.
• Resolves enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
• Actively follows up on outstanding items and obtain feedback on resolution from the employees and partners.
• Helps and educates HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.
• Properly transfers enquiries to the next level of support or relevant subject matter experts.
• Actively participates in the meetings with internal stakeholders.
• Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.
• Actively participates in the meetings with the internal stakeholders.
• Executes simple transactions in the system (WD) on behalf of the employee in case required by the process.
• Generates the personal documentation based on the system information and available templates.
• Provides simple reporting as requested by customers.
• Updating the required information in the system as raised by the employees and the business.
• Performs the data/mass upload into the HR tools (WD).
• Gathers and reviews the process documentation as required by the business.

Our requirements

• Strong organizational and time-management skills.
• Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people.
• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels.
• Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
• Ownership and capability of working independently, taking initiative, and following up on assigned projects.
• Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility.
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
• Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus).
• English (min. Intermediate level) and Polish (preferable native speaker) - Mandatory.
• This position is a fixed-term employment (maternity cover).
• Availability to travel when possible and if necessary.
• ServiceNow and Workday experience.
• Experience in Knowledge Transfer sessions and documenting the processes.